Science of High Reliability

Course Objectives

• Define reliability, and describe how reliability can be measured and expressed.
• Describe how human errors and latent system weaknesses combine to cause events using Reason’s Swiss Cheese Effect.
• Describe how culture can shape behavior and prevent human error using Cook and Wood’s Sharp End model.
• Provide examples of the five (5) behavior-shaping factors and three (3) steps to culture change.
• Explain both safety and leader behaviors, and their selection process, within a hospital, service line or single unit.
• Examine leader behaviors and their use within high reliability organizations.
• Recognize impactful culture change opportunities (e.g., incident reporting, stopping the line, visual control, data movement/presentation, pattern recognition)

Method of Participation

To complete this program successfully and claim credit, participants must follow these steps:

• Read the educational objectives provided on the course summary page.
• Attend the sessions or watch all the video lectures for this course (if applicable).
• Read any course materials and complete any required activities.
• Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity's post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed.
• CME certificates will be available for printing after claiming CME credit.
• Estimated time for course completion is equivalent to the CME credit hours.

Key Dates

Original Course Release Date: February 2022

Course Expiration Date: February 2025

Access to Course Expires: 365 days from date of purchase

Disclosures

Planner Disclosure: The planners (American Association for Physician Leadership® staff) for this activity have no relevant financial relationships with commercial interests to disclose.

Faculty Disclosure: The faculty for this activity have no relevant financial relationships with commercial interests to disclose.

Accreditation

The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians.

Designation

The American Association for Physician Leadership® designates this enduring material for a maximum of 10 AMA PRA Category 1 Credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.