Name: Effective Crisis Leadership in Healthcare: Lessons Learned from a Pandemic
Brand: American Association for Physician Leadership
SKU: BCRISIS
Price: 59.0 USD
Availability: InStock

Books - Soft Cover

09/01

Effective Crisis Leadership in Healthcare: Lessons Learned from a Pandemic

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By Aimee Greeter, MPH, FACHE
Max Reiboldt, CPA

COVID-19 thrust the world into a state of crisis for which no one was adequately prepared, and the fact is that no industry was so hard-hit as healthcare. Although some providers were more equipped than others, without warning all physicians’ offices and hospitals were obligated to stay up and running through the deadly pandemic while delivering life-saving care and preventing wide-spread infection.

Effective Crisis Leadership in Healthcare conveys hard-learned tactics, strategies, and advice to enable healthcare leaders to increase their confidence and mental preparedness prior to the next big catastrophe. This book addresses industry-wide problems revealed by COVID-19 like inadequate crisis planning, lack of financial stability, and inexperience with communication and leadership.

How does this book give you an advantage?

Greeter and Reiboldt share key lessons learned from the Pandemic and arm medical practice leaders with actionable information to continue to develop their leadership skills in preparation for future crises.

Here are just some of the topics the authors discuss in detail:

Definition of Crisis
Business and Continuation Planning
Developing a Preparedness Plan
Actions to Take Before a Disaster
Communication Techniques During and After the Crisis
Qualities of Effective Leaders
Vision of the Future
Management Principles for Administrative and Physician Leaders
Minimizing the Potential Impact of a Crisis
Ongoing Monitoring
Cybersecurity and Crisis Management
Third Party Vendors
Crisis Management Planning Team
Stress & Tension
Legal Counsel’s Role in a Crisis
Post-Disaster Checklists
Organizational Learning and Social Evaluations
Learning from Our Mistakes

If you’re a healthcare provider or administrator, Effective Crisis Leadership in Healthcare will give you the benefit of COVID-19 hindsight and a roadmap to planning for any future catastrophes.

TABLE OF CONTENTS

Acknowledgments

About the Authors

About Coker Group

Preface

Chapter 1: What Is a “Crisis?”

Definition of Crisis
Characteristics of Crises
Types of Crises
Elements of a Crisis
The Basis of Behavioral Change
Responding Effectively to Behavioral Changes
Summary
Resources

Chapter 2: Preparation and Planning

Business Continuation Planning
Personal and Family Preparedness
Assessing Organization Vulnerability
Developing a Preparedness Plan
Medical Emergencies
Environmental Emergencies
Violence-Related Emergencies
Summary
Resources

Chapter 3: Day-to-Day Crisis Management

Actions to Take Before a Disaster
Office Policies and Training
Dealing with a Crisis and Its Ongoing Management
Summary
Resources

Chapter 4: Communication Techniques During and After the Crisis

Ensure the Message Is Clear
Infuse Humanity
Build Trust
Be a Moral Authority
Control Your Emotions
Summary

Chapter 5: Leadership in Crisis Management

Qualities of Effective Leaders
Vision for the Future
Decisiveness
Effective Communication
Moral Authority
Management Principles for Administrative and Physician Leaders
Summary
Resources

Chapter 6: Crisis Mitigation

Minimizing the Potential Impact of a Crisis
Awareness
Education
Preparedness
Prediction and Warning Systems
For Individuals
For Organizations
Conclusions
The Role of Incident Management
Enabling a Rapid Response
Incident Management Systems
Incident Command Systems
Emergency Operations Centers
Importance of Informed Decision Making
Crisis Communication Protocol
Summary
Resources

Chapter 7: Financial and Economic Issues

Do not Wait Until a Crisis to Prepare
Liquidity
Ongoing Monitoring
Be Prepared to Make the Tough Decisions
Revenue Stability
Insurance is Important
Tap into Resources
Be an Opportunist
Summary

Chapter 8: Operational Crises

Financial
Personnel
Political and Regulatory Factors
Immediate Safety
Cultural and Public Unrest
Strategic and Competitive
Summary

Chapter 9: Cybersecurity and Crisis Management

Cybersecurity Breaches on the Rise
External Attacks
Insider Threats
Cybersecurity and Today’s Healthcare CIO
Third-Party Vendors
Responding to a Breach/Incident
During an attack
After the attack
The Impact on Covered Entities
Summary
Resources

Chapter 10: Personnel Considerations

Crisis Management Planning Team
Staff Considerations and Planning Decisions
Regulatory and Legal Considerations When Dealing with Staff
Other Related Personnel Issues
Dissension
Stress and Tension
Summary

Chapter 11: Legal and Regulatory Response When a Crisis Occurs

Crisis Defined
Crisis Management from a Legal Perspective
Pre-Crisis Planning
Risk Assessment and Training
Crisis Response
Communication Response
Legal Counsel’s Role in a Crisis
Multi-State Practice Issues
Newly Issued Regulations and Governmental Guidance/Waivers
Area-Specific Expertise
Scope of Practice and Credentialing Issues
EMTALA
HIPAA
Summary
References

Chapter 12: Insurance Considerations

Overview: Claims That Result from Insurance Policies
Business Owners’ Policies
Managing a Business Insurance Claim
Types of Insurance Claims
Business Interruption Insurance
Force Majeure and Its Effects
Appropriate Insurance and Amount of Protection Required
Summary

Chapter 13: Post-Crisis Actions

Thermometer versus Thermostat
The Rhythm of a Crisis: Resolution Phase
Organizational Learning and Social Evaluations
Internal Perspective: Organizational Learning
Evaluating Changes Made
External Perspective: Social Evaluations
Responding to Changes Made
Issues to Consider If Your Practice Is Severely Damaged or Destroyed
Damage Assessment
Site Inventory – Goods, Materials, and Equipment
Post-Disaster Checklists
Summary
Resources

Chapter 14: Averting Repeated Challenges

Learning from Our Mistakes
Important Items to Have on Hand
Basic Disaster Supplies Kit
Additional Emergency Supplies
Maintaining Your Emergency Kit
Kit Storage Locations
Summary

Chapter 15: Summary

Preparation and Planning
Day-to-Day Crisis Management
Communications During and After a Crisis
Financial and Economic Issues
Operational Issues
Personnel
Technology and Cyber Security Crisis Management
Post-Crisis
Summary

Appendix A: Master Checklist from the Insurance Institute for Business & Home Safety

About Aimee Greeter, MPH, FACHE

Aimee Greeter, MPH, FACHE, is a senior vice president at Coker Group with specialized ability in business strategy, mergers and acquisitions, transaction advisory, physician alignment, accountable care responsiveness, hospital service line development, clinical integration initiatives, strategic plan development, executive compensation, employee compensation, crisis communications, operational efficiency, and financial management.

Aimee works with nonprofit and for-profit hospitals and health systems of all sizes and larger single- and multi-specialty physician practices to achieve their strategic and tactical goals. The team works with some of the largest and most prestigious health systems in the U.S. on their business initiatives, as well as with independent community hospitals, academic medical centers, and other medical practices in all 50 states.

Aimee is a popular speaker and often is engaged by highly respected organizations across the nation to speak to health systems, medical groups, legal associations, and other healthcare constituents. She has authored many articles and books on topics such as hospital–physician alignment, clinician engagement, practice mergers, professional service agreements (PSAs), and executive leadership.

About Max Reiboldt, CPA

Max Reiboldt, CPA, is the president/CEO of Coker Group. He has experienced first-hand the ongoing changes of healthcare providers, which uniquely equips him to handle strategic, tactical, financial, and management issues that health systems and physicians face in today’s evolving marketplace. Max understands the nuances of the healthcare industry, especially in such a dynamic age, and the need of healthcare organizations to maintain viability in a highly competitive market.

As president/CEO, Max oversees Coker Group’s services and its general operations. He has a passion for working with clients and organizations of all sizes and engages in consulting projects nationwide.

A graduate of Harding University, he is a licensed certified public accountant in Georgia and Louisiana, and a member of the American Institute of Certified Public Accountants, Georgia Society of CPAs, Healthcare Financial Management Association, and American Society of Appraisers. He is also a member of the American College of Healthcare Executives.