Course Description
As a physician leader, effectively addressing and resolving conflict is a primary skill that serves you throughout your career and could be life altering for your employees or patients. This course on managing conflict will help you to:
- Understand human nature and relationship dynamics.
- Learn methods that when practiced can expand your capacity to manage conflict without getting entangled or becoming emotionally drained.
- Gain clarity on the dos and don’ts of using digital communications.
- Know when it’s time for a difficult conversation.
Course Objectives
After completing this course, you will be able to:
- Recognize the potential for conflict based on relationship dynamics.
- Expand your capacity to effectively assess, manage, and diffuse conflict situations.
- Improve your own conflict style and self-awareness to make better communication choices.
- Identify when to use digital and non-digital communication methods to ease conflict.
- Explore and practice strategies to turn conflict into collaboration opportunities.
- Move toward a more accountable culture that increases organizational productivity.
Disclaimer
The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The American Association for Physician Leadership® staff and the faculty presented for this activity have no relevant financial relationships with commercial interests to disclose. The American Association for Physician Leadership® designates this enduring material for a maximum of 7 AMA PRA Category 1 Credit(s) ™. Physicians should only claim credit commensurate with the extent of their participation in the activity. Once you click “accept disclaimer,” you will have access to course material and no refund will be allowed for this course.
Collaborators
The content in this course was developed and vetted in collaboration with Marlene Chism.
Key Dates
Original Course Release Date: May 2021
Review and Renewal Date: May 2024
Course Expiration Date: May 2027
Your Course Access Expires: 365 days from your purchase of the course
