Self-Study Courses
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Resolving Conflict

7 Total CME

Regular Price: $700

Member Price: $595

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As a physician leader, effectively addressing and resolving conflict is a primary skill that serves you throughout your career and could be life altering for your employees or patients.

This course on managing conflict will help you to:

  • Understand human nature and relationship dynamics.
  • Learn methods that when practiced can expand your capacity to manage conflict without getting entangled or becoming emotionally drained.
  • Gain clarity on the dos and don’ts of using digital communications.
  • Know when it’s time for a difficult conversation.

The critical communication skills in this course can help you to turn conflict into collaboration, course-correct disruptive behavior, and lay the foundation to build a more accountable culture.

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Course Objectives

  • Recognize the potential for conflict based on relationship dynamics.
  • Expand your capacity to effectively assess, manage, and diffuse conflict situations.
  • Improve your own conflict style and self-awareness to make better communication choices.
  • Identify when to use digital and non-digital communication methods to ease conflict.
  • Explore and practice strategies to turn conflict into collaboration opportunities.
  • Move toward a more accountable culture that increases organizational productivity.


Method of Participation

To complete this program successfully and claim credit, participants must follow these steps:

  • Read the educational objectives provided on the course summary page.
  • Attend the sessions or watch all the video lectures for this course (if applicable).
  • Read any course materials and complete any required activities.
  • Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity's post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed.
  • CME certificates will be available for printing after claiming CME credit.
  • Estimated time for course completion is equivalent to the CME credit hours.

Key Dates

Course Release Date: May 2021

Course Expiration Date: May 2027

Access to Course Expires: 365 days from date of purchase


Planner Disclosure: The planners (American Association for Physician Leadership® staff) for this activity have no relevant financial relationships with commercial interests to disclose.

Faculty Disclosure: The faculty for this activity have no relevant financial relationships with commercial interests to disclose.


The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians.


The American Association for Physician Leadership® designates this enduring material for a maximum of 7 AMA PRA Category 1 Credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Cancellation Policy

  • Refunds are available for online courses if the refund is requested within a 72-hour period after purchase and no course materials have been accessed.
  • If the course is accessed at any time, no cancellation or refund will be allowed.
  • If registrations are cancelled within 72 hours of purchase and no access of course material has occurred, then a full refund less a $100 processing fee will be applied.
  • Once 72 hours have passed after purchase, no cancellations or refunds will be allowed.

Registrations may not be transferred to another person at any time. All refunds will be issued to the original form of payment. Refunds or transfers are not available if testing has occurred or CME is claimed.

Through the American Board of Medical Specialties (“ABMS”) ongoing commitment to increase access to practice relevant Maintenance of Certification (“MOC”) Activities through the ABMS Continuing Certification Directory, Resolving Conflict has met the requirements as an MOC Part II CME Activity (apply toward general CME requirement) and/or an MOC Part II Self-Assessment Activity for the following ABMS Member Boards:

ABMS MOC Part II CME Activity

Allergy and Immunology
Colon & Rectal Surgery
Family Medicine
Nuclear Medicine
Plastic Surgery
Preventive Medicine
Psychiatry & Neurology
Thoracic Surgery

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