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Improving Communication and Feedback in Health Care Leadership

2.5 Total CME

22500
Regular Price: $225

Member Price: $191

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This course is designed for physician leaders who want to be more effective communicators. That starts by learning the types of communication. It involves using feedback to focus on goals and handle conflict. And it ends when physician leaders are able to optimize their communication tools to improve patient care.

Topics include:
• Effective methods of communication
• Barriers to communication and their impact on performance, quality, and safety
• Feedback, as it relates to improved performance

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Course Objectives

  • Identify effective methods of communication for physician leadership.
  • Recognize the barriers to communication and their impact on performance, quality and safety.
  • Display examples of feedback as it relates to improved performance.
  • Explain the foundational concepts for managing conflict in the workplace.

Method of Participation

To complete this program successfully and claim credit, participants must follow these steps:

  • Read the educational objectives provided on the course summary page.
  • Attend the sessions or watch all the video lectures for this course (if applicable).
  • Read any course materials and complete any required activities.
  • Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity's post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed.
  • CME certificates will be available for printing after claiming CME credit.
  • Estimated time for course completion is equivalent to the CME credit hours.

Key Dates

Original Course Release Date: June 2016

Course Expiration Date: June 2022

Access to Course Expires: 365 days from purchase date of course

 

Accreditation

The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians.

Designation

The American Association for Physician Leadership® designates this enduring material for a maximum of 2.5 AMA PRA Category 1 Credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Cancellation Policy

  • Refunds are available for online courses if the refund is requested within a 72-hour period after purchase and no course materials have been accessed.
  • If the course is accessed at any time, no cancellation or refund will be allowed.
  • If registrations are cancelled within 72 hours of purchase and no access of course material has occurred, then a full refund less a $100 processing fee will be applied.
  • Once 72 hours have passed after purchase, no cancellations or refunds will be allowed.

Registrations may not be transferred to another person at any time. All refunds will be issued to the original form of payment. Refunds or transfers are not available if testing has occurred or CME is claimed.

Through the American Board of Medical Specialties (“ABMS”) ongoing commitment to increase access to practice relevant Maintenance of Certification (“MOC”) Activities through the ABMS Continuing Certification Directory, Improving Communication and Feedback in Health Care Leadership has met the requirements as an MOC Part II CME Activity (apply toward general CME requirement) and/or an MOC Part II Self-Assessment Activity for the following ABMS Member Boards:

ABMS MOC Part II CME Activity

Allergy and Immunology
Anesthesiology
Family Medicine
Nuclear Medicine
Pathology
Physical Medicine and Rehabilitation
Preventive Medicine
Psychiatry & Neurology
Radiology
Thoracic Surgery
Urology

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