Live Courses
11/03

2019 Fall Resolving Conflict

7 Total CME

93500
Regular Price: $935

Member Price: $795

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In this course, the goal isn’t to eliminate conflict but to make it meaningful and productive. When conflict is productive, organizations can experience positive change, but when it’s not managed well, it can lead to poor outcomes, low patient satisfaction, high turnover, burnout, and more. Learn how to identify disruptive conflict and how to pivot unproductive discussions into more productive ones.

You'll learn to:
  • Understand how effective listening sets the foundation for productive relationships
  • Learn how to harness the power of conflict and transform it into productivity
  • Examine the importance of setting and resetting expectations
  • Understand the significance of delivering and receiving positive and negative feedback
  • Manage the stress conflict creates
  • Determine the next steps for improving responses to conflict.
Outline of Topics:
  • Practice effective listening skills to transform relationships
  • Review an essential management tool that can improve supervisory relationships and provide opportunities for effective and efficient listening.
  • Understand and manage conflict using the Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Build feedback delivery skills
  • Explore expectation setting as a foundation for feedback
  • Examine the dynamics of feedback
  • Learn the fundamentals of effective feedback
  • Prepare for and recover from tough conversations
  • Learn to receive feedback
  • Learn a stress management tool and other techniques to support wellness and resilience in the face of difficult situations
  • Wrap up and determine next steps for integrating tools into personal approaches to leadership
Course Date: 
  • Sunday, November 3: 8:00 AM - 4:30 PM

Faculty: Allison Linney, MBA

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Course Objectives

  • Understand how effective listening sets the foundation for productive relationships
  • Learn how to harness the power of conflict and transform it into productivity
  • Examine the importance of setting and resetting expectations
  • Understand the significance of delivering and receiving positive and negative feedback
  • Manage the stress conflict creates
  • Determine the next steps for improving responses to conflict.

 

Method of Participation

To complete this program successfully and claim credit, participants must follow these steps:

  • Read the educational objectives provided on the course summary page
  • Attend the sessions or watch all the video lectures for this course (if applicable)
  • Read any course materials and complete any required activities
  • Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity's post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed
  • CME certificates will be available for printing after claiming CME credit
  • Estimated time for course completion is equivalent to the CME credit hours

Key Dates

Access to Course Expires: 365 days from date of purchase

Disclosures

Planner Disclosure: The planners (American Association for Physician Leadership® staff) for this activity have no relevant financial relationships with commercial interests to disclose.

Faculty Disclosure: The faculty for this activity have no relevant financial relationships with commercial interests to disclose.

Accreditation

The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians.

Designation

The American Association for Physician Leadership® designates this live activity for a maximum of 7 AMA PRA Category 1 Credit(s) ™. Physicians should claim only credit commensurate with the extent of their participation in the activity.

Refunds are available for live event registration depending on when the refund is requested in relation to the start of the event.

 

91 days or more until start of event – a 100% refund less a $100 processing fee


61 – 90 days until start of event – a 50% refund less a $100 processing fee


60 days or less until start of event – no refunds

 

Registrations may not be transferred to another person at any time. All refunds will be issued to the original form of payment. Refunds or transfers are not available if testing has occurred or CME has been claimed.

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