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Resolving Conflict

The goal isn't to eliminate conflict but to make conflict productive. Physician leaders and their organizations can experience meaningful growth through conflict. When it's not managed well, conflict becomes disruptive and can lead to many negative outcomes: errors, poor patient satisfaction, increased cost, higher turnover. Keep conflict in check with the insights offered in Resolving Conflict. 

Topics include:

  • Effective listening and feedback skills
  • Awareness of conflict styles and how they interact

    7 Total CME

    69500
    Regular Price: $695

    Member Price: $591

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    Course Objectives

    • Practice conflict management and effective communication skills to increase individual and organizational productivity.
    • Recognize self-awareness and make better conflict management and communication choices.
    • Build more effective relationships to support organizational transformation.
    • Identify your own conflict style and recognize the conflict styles of others.
    • Assess conflict situations and practice using different conflict modes.

     

    Method of Participation

    To complete this program successfully and claim credit, participants must follow these steps:

    • Read the educational objectives provided on the course summary page.
    • Attend the sessions or watch all the video lectures for this course (if applicable).
    • Read any course materials and complete any required activities.
    • Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity's post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed.
    • CME certificates will be available for printing after claiming CME credit.
    • Estimated time for course completion is equivalent to the CME credit hours.

    Key Dates

    Original Course Release Date: June 2014

    Course Review and Renewal Date: February 2017

    Course Expiration Date: June 2020

    Access to Course Expires: 365 days from date of purchase

    Disclosures

    Planner Disclosure: The planners (American Association for Physician Leadership® staff) for this activity have no relevant financial relationships with commercial interests to disclose.

    Faculty Disclosure: The faculty for this activity have no relevant financial relationships with commercial interests to disclose.

    Accreditation

    The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians.

    Designation

    The American Association for Physician Leadership® designates this enduring material for a maximum of 7 AMA PRA Category 1 Credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

    Cancellation Policy

    Registrations are eligible for full refund or transfer to another course (that occurs within 12 months) for up to 72 hours after purchase. A $100 processing fee applies to cancellations or transfers after 72 hours but before 30 days have elapsed. Cancellations after 30 days from purchase date are not eligible for refund or transfer.

    Registrations may not be transferred to another person at any time. All refunds will be issued to the original form of payment. Refunds or transfers are not available if testing has occurred or CME is claimed.

    Through the American Board of Medical Specialties (“ABMS”) ongoing commitment to increase access to practice relevant Maintenance of Certification (“MOC”) Activities through the ABMS Continuing Certification Directory, Resolving Conflict has met the requirements as an MOC Part II CME Activity (apply toward general CME requirement) and/or an MOC Part II Self-Assessment Activity for the following ABMS Member Boards:

    ABMS MOC Part II CME Activity

    Allergy and Immunology
    Anesthesiology
    Colon & Rectal Surgery
    Family Medicine
    Nuclear Medicine
    Ophthalmology
    Pathology
    Plastic Surgery
    Preventive Medicine
    Psychiatry & Neurology
    Radiology
    Thoracic Surgery
    Urology

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