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Three Faces of Quality

Physicians must be leaders in performance improvement because of their unique roles in patient care. It’s important to understand your role in supporting high quality health care. Discover how to design and implement systems that drive better patient and business outcomes. Apply real-world concepts to improve quality at your organization.

You’ll see what you, as a physician leader, need to do to guide your team toward higher quality health care and learn about performance improvement tools you can use to deliver better quality care and ensure patient safety. You’ll gain a better understanding of how a culture of high reliability can help your organization prevent, detect and mitigate errors, using examples from commercial aviation. And you will be able to outline a plan for your organization to initiate quality improvement and influence physician behavior to improve quality and cost-effectiveness.

24.0 Total CME

24.0 Core Credits - CPE

24.0 Core Credits - Masters

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Course Objectives

  • Detail the typical roles of physicians in quality management as well as your current and future role as a physician leader guiding a team in the support of high quality health care.
  • State the personal leadership characteristics necessary to create sustainable, high quality health care.
  • Outline the design details and implementation strategy for a basic quality management system that leads to the improvement of health-care delivery and ensures patient safety using standard performance improvement tools.
  • Describe and demonstrate the detailed application of eight common performance improvement tools, and illustrate their use in the design of a typical performance improvement task.
  • Objectively describe the current level of medical care safety, and distinguish adverse events and error.
  • Give the definition for a high reliability organization (HRO) and its resultant culture of safety, and provide three examples of how HROs prevent, detect and mitigate errors.
  • Detail the principal components of the high reliability culture of commercial aviation and how it has provided a model for medical safety.
  • Describe the contents of an effective error disclosure policy and procedure.
  • Give a detailed summary of the Just Culture algorithm, and illustrate its application in the institutional response to error and adverse events.
  • Summarize the critical components of an evidence-based medical staff peer review process, and construct a tool for the ongoing evaluation of its effectiveness.
  • Using the Quality Status Survey Instrument and the AHRQ Culture of Safety Survey, outline a plan for returning to your home institution and initiating a basic quality improvement plan.
  • Compare and contrast quality management and re-engineering as alternative approaches to improving quality of processes within health care.
  • Describe the principal components of population-based care, and provide examples of each component for a particular chronic condition.
  • Describe the six traditional strategies for influencing physician behavior to improve quality and cost-effectiveness.
  • Define the three key elements of an alternative model for influencing physician behavior to improve quality.

Method of Participation

To complete this program successfully and claim credit, participants must follow these steps:

  • Read the educational objectives provided on the course summary page.
  • Attend the sessions or watch all the video lectures for this course (if applicable).
  • Read any course materials and complete any required activities.
  • Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity’s post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed.
  • CME certificates will be available for printing after claiming CME credit.
  • Estimated time for course completion is equivalent to the CME credit hours.

Key Dates

Original Course Release Date: May 2014

Course Expiration Date: May 2017

Access to Course Expires: 365 days from start date of course

Disclosures

Planner Disclosure: The planners (American Association for Physician Leadership® staff) for this activity have no relevant financial relationships with commercial interests to disclose.

Faculty Disclosure: The faculty for this activity have no relevant financial relationships with commercial interests to disclose EXCEPT:

Harry Leider, MD, discloses he receives salary as the chief medical officer for Walgreen's Co. Conflict of interest has been resolved as no content refers to Walgreen's products and no clinical recommendations will be made.

Accreditation

The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians.

Designation

The American Association for Physician Leadership® designates this enduring material for a maximum of 24 AMA PRA Category 1 Credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Cancellation Policy

Registrations are eligible for full refund or transfer to another course (that occurs within 12 months) for up to 72 hours after purchase. A $100 processing fee applies to cancellations or transfers after 72 hours for up to 14 days from the start of the course. Cancellations after 14 days from course start date are not eligible for refund or transfer.

Registrations may not be transferred to another person at any time. All refunds will be issued to the original form of payment. Refunds or transfers are not available if testing has occurred or CME is claimed.

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