Live Courses
11/04 - 11/05

Unavailable - 2019 Fall Science of High Reliability

10.5 Total CME

Regular Price: $1,525

Member Price: $1,296

Join Now to Save 15% at checkout

What is high reliability? It’s the study of human performance in complex systems, and it’s a subject that physician leaders need to become experts in to take their organizations from good to great. In this course, leaders will explore systems thinking, analyze serious safety events, and discuss techniques to minimize mistakes.

Topics Include:
  • How human error and latent system weaknesses combine to cause loss events in health care
  • How culture shapes behavior
  • The five behavior-shaping factors of reliable systems (structure, protocol, culture, process, and intuitive environment)
  • The three steps to culture change (and creating a culture that stops to fix problems)
  • Models for making problems visible — incident reporting, stopping the line, visual control and simplified data presentation

Course Dates:

  • Day 1: Monday, November 4, 8:00 AM - 4:30 PM
  • Day 2: Tuesday, November 5, 8:00 AM - 12:00 PM

Faculty: Jeff Norton and Marty Scott

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Course Objectives

  • Define reliability and describe how it can be measured and expressed
  • Describe how human errors and latent system weaknesses combine to cause events using Reason’s Swiss Cheese Effect
  • Describe how culture can shape behavior and prevent human error using Cook and Wood’s Sharp End model
  • Provide examples of the five behavior-shaping factors and three steps to culture change
  • Explain both safety and leader behaviors and their selection process within a hospital, service line, or single unit
  • Examine leader behaviors and how they operate within high reliability organizations
  • Recognize impactful culture change opportunities (e.g., incident reporting, stopping the line, visual control, data movement/presentation, pattern recognition)

Method of Participation

To complete this program successfully and claim credit, participants must follow these steps:

  • Read the educational objectives provided on the course summary page
  • Attend the sessions or watch all the video lectures for this course (if applicable)
  • Read any course materials and complete any required activities
  • Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity's post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed
  • CME certificates will be available for printing after claiming CME credit
  • Estimated time for course completion is equivalent to the CME credit hours

Key Dates

Access to Live Course Expires: 365 days from start date of course



Planner Disclosure: The planners (American Association for Physician Leadership® staff) for this activity have no relevant financial relationships with commercial interests to disclose.

Faculty Disclosure: The faculty for this activity have no relevant financial relationships with commercial interests to disclose.


The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians.


The American Association for Physician Leadership® designates this live activity for a maximum of 10.5 AMA PRA Category 1 Credit(s) ™. Physicians should claim only credit commensurate with the extent of their participation in the activity.

Refunds are available for live event registration depending on when the refund is requested in relation to the start of the event.


91 days or more until start of event – a 100% refund less a $100 processing fee

61 – 90 days until start of event – a 50% refund less a $100 processing fee

60 days or less until start of event – no refunds


Registrations may not be transferred to another person at any time. All refunds will be issued to the original form of payment. Refunds or transfers are not available if testing has occurred or CME has been claimed.

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