2018 Fall Resolving Conflict – American Association for Physician Leadership
Live Courses
10/27 - 10/27

Resolving Conflict

The goal isn't to eliminate conflict but to make conflict productive. Physician leaders and their organizations can experience meaningful growth through conflict. When it's not managed well, however, conflict becomes disruptive and can lead to many negative things: errors, poor patient satisfaction, increased cost, higher turnover. Keep conflict in check with the insights offered in Resolving Conflict.

Topics covered in this course include:

  • Effective listening and feedback skills
  • Awareness of conflict styles and how they interact

7 Total CME

93500
$935 Members save 15%

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Course Objectives

  •  Understand how effective listening sets the foundation for productive relationships.
  • Deliver meaningful positive and negative feedback.
  • Develop skills for navigating difficult conversations.
  • Manage the stress conflict creates.
  • Learn how to harness the power of conflict and transform it into productivity.

 

Method of Participation

To complete this program successfully and claim credit, participants must follow these steps:

  • Read the educational objectives provided on the course summary page.
  • Attend the sessions or watch all the video lectures for this course (if applicable).
  • Read any course materials and complete any required activities.
  • Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity's post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed.
  • CME certificates will be available for printing after claiming CME credit.
  • Estimated time for course completion is equivalent to the CME credit hours.

Key Dates

Access to Course Expires: 365 days from date of purchase

Disclosures

Planner Disclosure: The planners (American Association for Physician Leadership® staff) for this activity have no relevant financial relationships with commercial interests to disclose.

Faculty Disclosure: The faculty for this activity have no relevant financial relationships with commercial interests to disclose.

Accreditation

The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians.

Designation

The American Association for Physician Leadership® designates this live activity for a maximum of 7 AMA PRA Category 1 Credit(s) ™. Physicians should claim only credit commensurate with the extent of their participation in the activity.

Cancellation Policy

Cancellation policy: Registrations are eligible for a full refund or transfer to another course (that occurs within 12 months) for up to 72 hours after purchase. A $100 processing fee applies to cancellations or transfers after 72 hours, but before the cancellation deadline of October 4, 2018. Cancellations after October 4, 2018, are not eligible for refund or transfer.

Registrations may not be transferred to another person at any time. All refunds will be issued to the original form of payment. Refunds or transfers are not available if testing has occurred or CME has been claimed.

 

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