Live Courses
10/25 - 10/26

Science of High Reliability

In this course, you will explore the concept of high reliability (the study of human performance in complex systems) and how it can be measured and expressed at your health care organization. This course will not only explore systems thinking and analyze safety events, but will also equip you with tools that can help you minimize mistakes, make positive change, improve team performance, and exhibit desirable leadership behaviors.

    14 Total CME

    $1,525 Members save 15%

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    Course Objectives

    • Define reliability and describe how it can be measured and expressed
    • Describe how human errors and latent system weaknesses combine to cause events using Reason’s Swiss Cheese Effect
    • Describe how culture can shape behavior and prevent human error using Cook and Wood’s Sharp End model
    • Provide examples of the five behavior-shaping factors and three steps to culture change
    • Explain both safety and leader behaviors and their selection process within a hospital, service line, or single unit
    • Examine leader behaviors and how they operate within high reliability organizations
    • Recognize impactful culture change opportunities (e.g., incident reporting, stopping the line, visual control, data movement/presentation, pattern recognition)

    Method of Participation

    To complete this program successfully and claim credit, participants must follow these steps:

    • Read the educational objectives provided on the course summary page
    • Attend the sessions or watch all the video lectures for this course (if applicable)
    • Read any course materials and complete any required activities
    • Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity's post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed
    • CME certificates will be available for printing after claiming CME credit
    • Estimated time for course completion is equivalent to the CME credit hours

    Key Dates

    Access to Live Course Expires: 365 days from start date of course



    Planner Disclosure: The planners (American Association for Physician Leadership® staff) for this activity have no relevant financial relationships with commercial interests to disclose.

    Faculty Disclosure: The faculty for this activity have no relevant financial relationships with commercial interests to disclose.


    The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians.


    The American Association for Physician Leadership® designates this live activity for a maximum of 14 AMA PRA Category 1 Credit(s) ™. Physicians should claim only credit commensurate with the extent of their participation in the activity.

    Cancellation Policy

    Cancellation policy: Registrations are eligible for a full refund or transfer to another course (that occurs within 12 months) for up to 72 hours after purchase. A $100 processing fee applies to cancellations or transfers after 72 hours, but before the cancellation deadline of October 4, 2018. Cancellations after October 4, 2018, are not eligible for refund or transfer.

    Registrations may not be transferred to another person at any time. All refunds will be issued to the original form of payment. Refunds or transfers are not available if testing has occurred or CME has been claimed.


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