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ACP Certificate - Proceed Until Apprehended

4 Total CME


Proceed Until Apprehended:

Building a Culture of Trust

Leaders are able to build organizational trust when the workplace is consistent, predictable, and non-threatening. Creating this type of environment might feel impossible at times, but trust within an organization can be achieved with some effort.

From this course: Does your Organization have a Culture of Fear?

The “Proceed until apprehended” mindset is one approach proven to support the development of organizational trust. This approach empowers individuals to make decisions on the front lines as part of regular business practice. Since a culture of fear can develop insidiously and is often deeply ingrained before it is recognized, this course also offers insight into symptoms of a fear-based culture, and warning signs to look out for. The role emotional intelligence plays in building a culture of trust, and techniques for creating a positive culture shift within a health care organization are also discussed.

 Topics in this course include:

  • Definitions of a culture of trust and why trust matters
  • What’s encompassed in a culture of trust and actions that will get you there
  • Definitions of a culture of fear, and the spectrum of fear to trust
  • Warning signs for a culture of fear and impact of perceptions
  • Creating Cultural Change: shifting from fear to trust

This course is ideal for:

  • Physicians who currently lead a department or organization
  • Professionals looking to address and resolve loss of productivity, unhappiness, and a culture of fear and mistrust

Faculty: Michael Canady

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Course Objectives

  • Understand the impact and importance of a culture of trust
  • Identify the warning signs and long-term impact of a culture of fear
  • Recognize the difference between trust-based and fear-based cultures
  • Explain the role of emotional intelligence in building a culture of trust
  • Utilize specific techniques to promote trust and change within an organizational culture
  • Monitor specific attributes of culture change to ensure the organization is responding in a meaningful way

Method of Participation

To complete this program successfully and claim credit, participants must follow these steps:

  • Read the educational objectives provided on the course summary page.
  • Attend the sessions or watch all the video lectures for this course (if applicable).
  • Read any course materials and complete any required activities.
  • Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity's post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed.
  • CME certificates will be available for printing after claiming CME credit.
  • Estimated time for course completion is equivalent to the CME credit hours.

Key Dates

Original Course Release Date: February 21, 2019

Renewal Date: February 28, 2022
Course Expiration Date: February 28, 2025

Access to Course Expires: 365 days from purchase date of course


Planner Disclosure: The planners (American Association for Physician Leadership® staff) for this activity have no relevant financial relationships with commercial interests to disclose.

Faculty Disclosure: The faculty for this activity have no relevant financial relationships with commercial interests to disclose.


The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians.


The American Association for Physician Leadership® designates this enduring material for a maximum of 4 AMA PRA Category 1 Credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Cancellation Policy

  • Refunds are available for online courses if the refund is requested within a 72-hour period after purchase and no course materials have been accessed.
  • If the course is accessed at any time, no cancellation or refund will be allowed.
  • If registrations are cancelled within 72 hours of purchase and no access of course material has occurred, then a full refund less a $100 processing fee will be applied.
  • Once 72 hours have passed after purchase, no cancellations or refunds will be allowed.

Registrations may not be transferred to another person at any time. All refunds will be issued to the original form of payment. Refunds or transfers are not available if testing has occurred or CME is claimed.

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