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From Autonomy to Teamwork - Part of the CMO Academy Series

Physicians are trained to be autonomous in thoughts and deeds. But health care is collaborative, requiring skills as a team member and as a team leader. Highly reliable care involves understanding how each individual makes mistakes, how we can be accountable to ourselves and others for minimizing the opportunity for error, and how to influence others to change when patient safety is at stake. You’ll explore highly reliable care, including how good decisions are made, and the principles of highly reliable organizations. You’ll see the connections between system leadership goals and what happens at the patient care level – and how those goals must be translated into specific individual and team behaviors at the front lines. And you’ll learn how strengths that contributed to success in pre-medical and medical training can become liabilities when teamwork is required.

3.0 Total CME

3.0 Elective Credits - CPE

3.0 Elective Credits - Masters

Course Objectives

  • Describe the three types of individual human error and communication techniques among team members to minimize error.
  • Identify the characteristics of effective teamwork in health care, including communication behaviors for physicians that promote teamwork.
  • Define the functions of organizations and how conflicts can arise.
  • Explore the differences between authority and leadership and how to influence others to change from the status quo.

Method of Participation

To complete this program successfully and claim credit, participants must follow these steps:

  • Read the educational objectives provided on the course summary page.
  • Attend the sessions or watch all the video lectures for this course (if applicable).
  • Read any course materials and complete any required activities.
  • Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity's post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed.
  • CME certificates will be available for printing after claiming CME credit.
  • Estimated time for course completion is equivalent to the CME credit hours.

Key Dates

Original Course Release Date: September 2015

Course Expiration Date: September 2018

Access to Course Expires: 365 days from purchase date of course


Planner Disclosure: The planners (American Association for Physician Leadership® staff) for this activity have no relevant financial relationships with commercial interests to disclose.

Faculty Disclosure: The faculty for this activity have no relevant financial relationships with commercial interests to disclose.


The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians.


The American Association for Physician Leadership® designates this enduring material for a maximum of 3 AMA PRA Category 1 Credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Cancellation Policy

Registrations are eligible for full refund or transfer to another course (that occurs within 12 months) for up to 72 hours after purchase. A $100 processing fee applies to cancellations or transfers after 72 hours but before 30 days have elapsed. Cancellations after 30 days from purchase date are not eligible for refund or transfer.

Registrations may not be transferred to another person at any time. All refunds will be issued to the original form of payment. Refunds or transfers are not available if testing has occurred or CME is claimed.

Approval Statement

Through the American Board of Medical Specialties (“ABMS”) and Association of American Medical Colleges’ (“AAMC”) joint initiative (ABMS MOC Directory ( ) to create a wide array of Maintenance of Certification (“MOC”) Activities, Improving Communication and Feedback in Health Care Leadership has met the MOC requirements as a MOC Part II CME Activity (apply toward general CME requirement) by the following ABMS Member Boards: ABMS Member Boards:

Allergy and Immunology
Colon & Rectal Surgery
Family Medicine
Nuclear Medicine
Preventive Medicine
Psychiatry and Neurology
Thoracic Surgery

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