Science of High Reliability

Course Objectives After completing this course, you will be able to:

Define reliability, and describe how reliability can be measured and expressed.

- Describe how human errors and latent system weaknesses combine to cause events using Reason’s Swiss Cheese Effect.

- Describe how culture can shape behavior and prevent human error.

- Provide examples of the five (5) behavior-shaping factors and three (3) steps to culture change.

- Explain both safety and leader behaviors, and their selection process, within a hospital, service line or single unit.

- Examine leader behaviors and their use within high reliability organizations.

- Recognize impactful culture change opportunities (e.g., incident reporting, stopping the line, visual control, data movement/presentation, pattern recognition)

Disclaimer The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The American Association for Physician Leadership® staff and the faculty presented for this activity have no relevant financial relationships with commercial interests to disclose. The American Association for Physician Leadership® designates this enduring material for a maximum of 10 AMA PRA Category 1 Credit(s) ™.

 Physicians should only claim credit commensurate with the extent of their participation in the activity. Once you click “accept disclaimer,” you will have access to course material and no refund will be allowed for this course.

 Collaborators The content in this course was developed and vetted in collaboration with Jeff Norton, MSME.

Key Dates Original Course Release Date: February 2022

Course Review and Renewal Date: February 2025
Course Expiration Date: February 2028
Your Course Access Expires: 365 days from your purchase of the course