Self-Study Courses
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ACP Certificate - Resolving Conflict

7 Total CME


The goal isn't to eliminate conflict but to make conflict productive. Physician leaders and their organizations can experience meaningful growth through conflict. When it's not managed well, however, conflict becomes disruptive and can lead to many negative things: errors, poor patient satisfaction, increased cost, higher turnover. Keep conflict in check with the insights offered in Resolving Conflict.

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      Course Objectives

      • Practice conflict management and effective communication skills to increase individual and organizational productivity.
      • Recognize self-awareness and make better conflict management and communication choices.
      • Build more effective relationships to support organizational transformation.
      • Identify your own conflict style and recognize the conflict styles of others.
      • Assess conflict situations and practice using different conflict modes.


      Method of Participation

      To complete this program successfully and claim credit, participants must follow these steps:

      • Read the educational objectives provided on the course summary page.
      • Attend the sessions or watch all the video lectures for this course (if applicable).
      • Read any course materials and complete any required activities.
      • Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity's post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed.
      • CME certificates will be available for printing after claiming CME credit.
      • Estimated time for course completion is equivalent to the CME credit hours.

      Key Dates

      Original Course Release Date: June 2014

      Course Review and Renewal Date: February 2017

      Second Course Review and Renewal Date: December 19, 2019 (Reviewed by Marlene Chism)

      Course Expiration Date: February 20, 2023

      Access to Course Expires: 365 days from date of purchase


      Planner Disclosure: The planners (American Association for Physician Leadership® staff) for this activity have no relevant financial relationships with commercial interests to disclose.

      Faculty Disclosure: The faculty for this activity have no relevant financial relationships with commercial interests to disclose.


      The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians.


      The American Association for Physician Leadership® designates this enduring material for a maximum of 7 AMA PRA Category 1 Credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

      Cancellation Policy

      • Refunds are available for online courses if the refund is requested within a 72-hour period after purchase and no course materials have been accessed.
      • If the course is accessed at any time, no cancellation or refund will be allowed.
      • If registrations are cancelled within 72 hours of purchase and no access of course material has occurred, then a full refund less a $100 processing fee will be applied.
      • Once 72 hours have passed after purchase, no cancellations or refunds will be allowed.

      Registrations may not be transferred to another person at any time. All refunds will be issued to the original form of payment. Refunds or transfers are not available if testing has occurred or CME is claimed.

      Through the American Board of Medical Specialties (“ABMS”) ongoing commitment to increase access to practice relevant Maintenance of Certification (“MOC”) Activities through the ABMS Continuing Certification Directory, Resolving Conflict has met the requirements as an MOC Part II CME Activity (apply toward general CME requirement) and/or an MOC Part II Self-Assessment Activity for the following ABMS Member Boards:

      ABMS MOC Part II CME Activity

      Allergy and Immunology
      Colon & Rectal Surgery
      Family Medicine
      Nuclear Medicine
      Plastic Surgery
      Preventive Medicine
      Psychiatry & Neurology
      Thoracic Surgery

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