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Science of High Reliability

High reliability is the study of human performance in complex systems. In this course, physician leaders explore systems thinking, analysis of serious safety events and techniques to minimize mistakes. The curriculum covers strategies and tactics to change organizational culture, improve team performance and exhibit leadership behaviors. 

Topics include:

  • How human error and latent system weaknesses combine to cause loss events in health care
  • How culture shapes behavior
  • The five behavior-shaping factors of reliable systems (structure, protocol, culture, process and intuitive environment)
  • The three steps to culture change (and creating a culture that stops to fix problems)
  • Models for making problems visible — incident reporting, stopping the line, visual control and simplified data presentation

10 Total CME

89500
Regular Price: $895

Member Price: $761

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Course Objectives

  • Define reliability, and describe how reliability can be measured and expressed.
  • Describe how human errors and latent system weaknesses combine to cause events using Reason’s Swiss Cheese Effect.
  • Describe how culture can shape behavior and prevent human error using Cook and Wood’s Sharp End model.
  • Provide examples of the five (5) behavior-shaping factors and three (3) steps to culture change.
  • Explain both safety and leader behaviors, and their selection process, within a hospital, service line or single unit.
  • Examine leader behaviors and their use within high reliability organizations.
  • Recognize impactful culture change opportunities (e.g., incident reporting, stopping the line, visual control, data movement/presentation, pattern recognition)

Method of Participation

To complete this program successfully and claim credit, participants must follow these steps:

  • Read the educational objectives provided on the course summary page.
  • Attend the sessions or watch all the video lectures for this course (if applicable).
  • Read any course materials and complete any required activities.
  • Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity's post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed.
  • CME certificates will be available for printing after claiming CME credit.
  • Estimated time for course completion is equivalent to the CME credit hours.

Key Dates

Original Course Release Date: September 2016

Course Expiration Date: September 2019

Access to Course Expires: 365 days from purchase date of course

 

Disclosures

Planner Disclosure: The planners (American Association for Physician Leadership® staff) for this activity have no relevant financial relationships with commercial interests to disclose.

Faculty Disclosure: The faculty for this activity have no relevant financial relationships with commercial interests to disclose.

Accreditation

The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians.

Designation

The American Association for Physician Leadership® designates this enduring material for a maximum of 10 AMA PRA Category 1 Credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Cancellation Policy

Registrations are eligible for full refund or transfer to another course (that occurs within 12 months) for up to 72 hours after purchase. A $100 processing fee applies to cancellations or transfers after 72 hours but before 30 days have elapsed. Cancellations after 30 days from purchase date are not eligible for refund or transfer.

Registrations may not be transferred to another person at any time. All refunds will be issued to the original form of payment. Refunds or transfers are not available if testing has occurred or CME is claimed.

Through the American Board of Medical Specialties (“ABMS”) ongoing commitment to increase access to practice relevant Maintenance of Certification (“MOC”) Activities through the ABMS Continuing Certification Directory, Science of High Reliability has met the requirements as an MOC Part II CME Activity (apply toward general CME requirement) and/or an MOC Part II Self-Assessment Activity for the following ABMS Member Boards:

ABMS MOC Part II CME Activity

Allergy and Immunology
Anesthesiology
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Nuclear Medicine
Ophthalmology
Pathology
Plastic Surgery
Preventive Medicine
Psychiatry & Neurology
Radiology
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