Lean Six Sigma for the Medical Practice Improving Profitability by Improving Processes

Frank Cohen and Owen Dahl

This book is written to translate Lean Six Sigma principles, and to provide the tools, specifically needed for the real-world medical practice environment. Drawing on his involvement with over 2,000 medical practices, author and Lean Six Sigma Master Black Belt Frank Cohen empowers practices - and their advisors - to use 24 process improvement tools to boost efficiency so more of the revenues that come in go directly to the bottom line.

Over the past 20 years, Lean and Six Sigma approaches have created profit breakthroughs for other types of businesses. Cohen and Dahl bring this methodology to health care providers, whittling down the myriad of traditional Lean Six Sigma tools to only those that matter most to their practices. Add Lean Six Sigma for the Medical Practice to your "must-read-now" bookshelf and take the first steps toward improving everything from patient visit cycle time to , A/R to staff and patient satisfaction and morale to compliance.

What types of improvements can practices make?

• Prevent medical mistakes.
• Improve patient care.
• Decrease mortality rates.
• Use analytics to identify inconsistent behavior by payers - so practices can hold payers' feet to the fire.
• Use process improvement to help practices reduce denials by upwards of 50%.
• Use techniques to improve both patient satisfaction and staff morale.
• Eliminate bottlenecks in your practice and use metrics to make smart practice improvement decisions.

Chapter 1: What's in it for me? Lean Six Sigma benefits for healthcare providers, administrators, frontline staff, attorneys, consultants and payers.