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Resolving Conflict

Experts say some conflict is healthy, and they’re right. When not managed well, however, conflict can become disruptive and lead to medical errors, poor patient satisfaction, increased cost and higher turnover. Learn the skills you need to make conflict productive.

You'll:

  • Practice effective listening and feedback skills.
  • Become more aware of your own conflict style and the conflict styles of others.

7.0 Total CME

7.0 Elective Credits - CPE

7.0 Elective Credits - Masters

Course Objectives

  • Practice conflict management and effective communication skills to increase individual and organizational productivity.
  • Recognize self-awareness and make better conflict management and communication choices.
  • Build more effective relationships to support organizational transformation.
  • Identify your own conflict style and recognize the conflict styles of others.
  • Assess conflict situations and practice using different conflict modes.

 

Method of Participation

To complete this program successfully and claim credit, participants must follow these steps:

  • Read the educational objectives provided on the course summary page.
  • Attend the sessions or watch all the video lectures for this course (if applicable).
  • Read any course materials and complete any required activities.
  • Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity's post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed.
  • CME certificates will be available for printing after claiming CME credit.
  • Estimated time for course completion is equivalent to the CME credit hours.

Key Dates

Original Course Release Date: June 2014

Course Review and Renewal Date: February 2017

Course Expiration Date: June 2020

Access to Course Expires: 365 days from date of purchase

Disclosures

Planner Disclosure: The planners (American Association for Physician Leadership® staff) for this activity have no relevant financial relationships with commercial interests to disclose.

Faculty Disclosure: The faculty for this activity have no relevant financial relationships with commercial interests to disclose.

Accreditation

The American Association for Physician Leadership® is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for physicians.

Designation

The American Association for Physician Leadership® designates this enduring material for a maximum of 7 AMA PRA Category 1 Credit(s) ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Cancellation Policy

Registrations are eligible for full refund or transfer to another course (that occurs within 12 months) for up to 72 hours after purchase. A $100 processing fee applies to cancellations or transfers after 72 hours but before 30 days have elapsed. Cancellations after 30 days from purchase date are not eligible for refund or transfer.

Registrations may not be transferred to another person at any time. All refunds will be issued to the original form of payment. Refunds or transfers are not available if testing has occurred or CME is claimed.

Through the American Board of Medical Specialties (“ABMS”) and Association of American Medical Colleges’ (“AAMC”) joint initiative (ABMS MOC Directory) to create a wide array of Maintenance of Certification (“MOC”) Activities, Resolving Conflict has met the MOC requirements as a MOC Part II CME Activity (apply toward general CME requirement) by the following ABMS Member Boards:

Allergy and Immunology
Anesthesiology
Colon & Rectal Surgery
Family Medicine
Nuclear Medicine
Ophthalmology
Pathology
Preventive Medicine
Psychiatry and Neurology
Radiology
Thoracic Surgery
Urology

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