Healthcare Administration Leadership & Management Journal
Patient Experience: Are You Meeting Your Patient’s Needs and Expectations?
What’s it like to be a patient at your medical practice? Love it or hate it, the success of your medical practice will increasingly depend on a positive patient experience.
March/April 2023 Vol. 1, No. 1 pp. 46–47 DOI: 10.55834/halmj.3690355487
Abstract
We hear a lot about the importance of treating patients with empathy and compassion, but almost everything in “the system” seems to work against us. Under pressure to operate at maximum efficiency and productivity with fewer resources, physicians and support staff find it increasingly difficult to give patients the personal attention that keeps patients from feeling dehumanized. Love it or hate it, the success of your medical practice will increasingly depend on a positive patient experience.
