Topic
Operations and Policy
1022 articles
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You Need to Understand Your Employees’ Caregiving Responsibilities
Employees regularly balance work with caregiving responsibilities, whether it is child care, eldercare, or caring for another family member. Yet many organizations lack visibility into who their caregivers are and wha...
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The Culture of Your Healthcare Practice: Putting the Pieces Together
This article explores the role of organizational culture in healthcare, using Schein's framework to examine shared values, leadership by physicians, cultural styles, and strategies for sustainable success.
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Avoiding Malpractice Claims and Licensing Board Complaints
Malpractice claims and licensing complaints risk finances, morale, and reputation. Prevention includes compassionate care, clear communication, addressing concerns, and strong documentation to reduce disputes.
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Research: How Curveball Questions Can Surface the Insight You’re Looking For
Traditional “tough” questions often elicit polished talking points rather than candid answers. A more revealing approach is the curveball: a question that is closely tied to what someone has said but difficult to anti...
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To Adopt AI at Scale, Employees Need to Trust Agents
Trust is a central obstacle to realizing the potential of AI agents at work. Employees are unlikely to give agents meaningful autonomy if they are uncertain about their reliability, intentions, or ability to act safely.
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The Right Way to Deliver Bad Earnings News
Leaders often assume that delaying bad financial news until an earnings announcement will soften the market’s reaction. Early disclosure won’t eliminate the harm entirely, but how the warning is delivered can influenc...
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Assessing and Changing Work Culture
Healthcare leaders can assess and reshape workplace culture by observing behaviors, clarifying values, engaging employees, aligning systems, and sustaining change through communication and support.
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Research: Why Some Junior Employees Work Well with AI—and Others Don’t
Organizations need to understand how individuals create value beyond the AI baseline in real organizational settings, particularly in higher-stakes professional work requiring judgment, domain expertise, and decision-...
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The Invisible Work Draining Your Best Employees
Most leaders assess workload through hours, deadlines, and output, but these measures overlook the mental load employees carry: the ongoing cognitive and emotional effort required to manage tasks, relationships, and c...
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Disruptive Physician Behavior as a Leadership, Governance, and Patient Safety Challenge
This article reframes disruptive physician behavior as a leadership, governance, and patient safety issue. It proposes a five-step framework for addressing harmful conduct while ensuring fairness and accountability.
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Model the Transformation You Expect Employees to Deliver
Leaders must model the transformation they expect others to deliver. Yet many leadership teams undermine their own ambitions by promoting agility, experimentation, and innovation while continuing to govern through leg...
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Why Mentoring Matters More in the AI Era
As AI automates more routine work, organizations are losing the everyday experiences that once helped employees develop judgment, pattern recognition, and leadership instincts. To close the gap, companies must redesig...
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Communications at a City Hospital with Media Relations Director Dan Collins
Dan Collins shares insights from nearly 30 years of experience on how effective media strategy shapes reputation, drives patient growth, attracts top talent, and supports staff retention. He explores the evolving role...
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Managing an Overworked Employee
Chronic overwork in healthcare leads to reduced productivity, poor morale, mistakes, and missed growth opportunities. Learn strategies to manage and support overworked teams.
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Compliments in the Medical Practice are Welcome, But Make Sure You Follow These 5 Guidelines
Boost employee confidence and productivity with timely, accurate, and meaningful compliments. Follow these 5 guidelines to ensure effective recognition.
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AI Adoption Is Overloading Your Middle Managers
Researchers conducted 18 semi-structured interviews with partners, managers, and junior consultants at two major consulting firms to understand how people at each level were actually using AI, what support they receiv...
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Making the Leap from Corporate Leader to PE-Backed CEO
Unlike most corporations, PE firms demand immediate value creation, lean execution, and direct, high-candor engagement with investors and boards. Rigorous assessment of candidates’ ability to deliver those things—and ...
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What Companies Get Wrong About Decision Rights
Many organizations use tools like RACI to clarify who should provide input on decisions, who should make them, and who should carry them out. But in practice these frameworks often fail because teams don’t apply them ...
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Managers Are Struggling to Keep Up with the AI Productivity Boom
AI has dramatically accelerated the pace of work, allowing employees to execute ideas, produce deliverables, and launch projects far faster than traditional management systems were designed to handle. As a result, man...
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Surprising Ways to Reduce Turnover in High-Pressure, High-Skill Jobs
Burnout and overtime contribute to turnover among nurses and other highly skilled workers, but they are only part of the story. Research tracking ICU nurses found that employees were less likely to quit when they were...
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How to Solve One of the Most Expensive Problems in Employer Healthcare
A small share of employees drives a disproportionate share of employer health-care spending: They are patients whose complex conditions go undiagnosed as they cycle through a fragmented care system. A diagnostic-focus...
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Our Favorite Management Tips on Giving Feedback
In this article, we’ve compiled eight of our favorite tips on giving feedback, from how to use feedback to give employees a sense of purpose to how to choose the right coaching style for each of your employees.
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What Physician Leaders Can Learn From Counseling Psychology
Physician leaders face high-pressure environments, balancing clinical duties, organizational demands, and leadership. Counseling psychology offers tools to coach colleagues and manage emotional challenges effectively.
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Research: As Careers Get Longer, Midcareer Work Needs to Change
As careers lengthen into people’s 70s and beyond, many organizations are discovering that their most experienced midcareer employees are burning out just as they enter their most critical leadership years.
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How to Compete Against Agentic Startups
Agentic AI is changing how startups form, operate, and compete—something that matters not only for these new businesses, but for established firms at risk of being disrupted.
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The Pros and Cons of Continually Assessing Performance
As AI rapidly changes the division of labor between people and machines, organizations need ways of understanding employee capabilities that are more dynamic than just job titles, résumés, and periodic reviews. Contin...
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It’s Hard to Use AI as a Team. These 3 Practices Can Help.
Many organizations expect AI to automatically improve teamwork, but research shows the opposite can occur. Without intentional integration, AI can reduce engagement, narrow participation in meetings, and shift ownersh...
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The Physician Leader’s Guide to Affiliation Options
The Physician Leader’s Guide to Affiliation Options explores evolving physician affiliation models, including private equity, PSAs, employment, mergers, and payer partnerships. It offers strategies, updates, and insig...
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The Intersection of Technology and Women
Dr. Telle Whitney's journey in tech highlights her advocacy for women in STEM, founding impactful programs like Grace Hopper Celebration to drive diversity and inclusion.
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Don’t Underestimate the Value of Professional Friendships
Most people try to keep work and friendship in separate boxes, but that division is counterproductive. Professionals now spend more time with colleagues than with anyone else, and strong personal ties at work are dire...
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Are You Meeting the Needs of the People You Lead?
Organizations often assume leadership succeeds or fails because of a leader’s style. But research on follower psychology suggests the bigger issue is alignment: Employees judge leaders based on whether they provide wh...
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Gen AI Could Fix Performance Reviews—or Make Them Even Worse
Generative AI can greatly improve the value of performance reviews, but most companies are just using it to produce polished versions of traditional narrative reviews more quickly rather than improve them. A better ap...
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Why Leaders Should Let Minor Mistakes Slide
Many managers are criticized for showing leniency in performance reviews for low performers. But new research finds that may actually be a rational response to a costly problem: employee retaliation.
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Workforce Engagement and Employee Retention
Healthcare workforce retention hinges on clear communication, transparency, and trust, addressing misaligned expectations rather than relying solely on incentives.
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The Future Implications of AI and Experiential Learning Opportunities in Public Health and Health Administration
This article explores AI's transformative role in experiential education, especially in public health, highlighting adaptive learning, digital twins, and generative AI's impact.
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Managing Difficult Directors
Boards often struggle not because of strategy or information gaps but because one director’s behavior disrupts how the group works. There are three main types of difficult directors: passive passengers (who remain sil...
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Employees Are Relying on AI for Personal Support. That’s Risky.
Employees are increasingly turning to AI for career advice, emotional support, and even friendship. However, researchers found that despite these interactions, more than half of 1,545 U.S. knowledge workers surveyed f...
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“I Felt Violated”: What One Patient Complaint Taught Me About AI in the Exam Room
Seanna Thompson, MD, shares a transformative experience involving an AI scribe in her OB-GYN practice. A patient felt violated by its presence during an exam, prompting reflection on AI's ethical, environmental, and t...
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Negotiating When There Is No Plan B
How can negotiators find leverage even when they appear to have no viable alternatives? The absence of a clear BATNA (best alternative to a negotiated agreement) doesn’t mean dealmakers are powerless; they can expand ...
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Perceptions of Private Equity in Private Practice: Insights from Ophthalmology
Private equity (PE) has grown in private practice medicine, impacting ophthalmology. Interviews revealed mixed views on PE’s influence on clinical autonomy, care quality, patient costs, and operational sustainability.
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Improving the Physician Experience to Attract, Retain, and Engage Top Physician Talent — Part 3: Rethinking Physician Development and Advancing from Competence to Continuous Improvement
This article explores two phases of physician development: structured training and fragmented post-training growth. It advocates for continuous, structured programs to enhance skills, retention, and organizational ali...
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How Gen AI Robots Are Reshaping Services
To successfully deploy gen-AI-powered robots, companies must choose use cases tied to real labor constraints, design interactions that feel natural, position robots as partners to—rather than replacements for—employee...
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Boards Are Falling Short on Cybersecurity
Despite boards placing greater emphasis on cyber risk, their ability to mitigate it is improving slowly and marginally. There are three prominent factors driving this problem: 1) there’s a lack of cybersecurity expert...
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The Perils of Using AI to Replace Entry-Level Jobs
AI is reshaping work, but eliminating entry-level jobs is short-sighted. These roles are crucial for developing future leaders, fostering innovation, enriching organizational culture, and protecting society. Instead o...
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Will Your Investors Support Your Strategic Pivot?
Strategic pivots often fail—not because of poor ideas or execution but because companies misjudge how attached investors are to their existing strategy. Firms actively cultivate shareholders who are aligned with a par...
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Building Patient Loyalty Through Split-Second Kindness
Susan Baker shares strategies to boost patient loyalty, emphasizing personalized care, feedback, social media, and teamwork while addressing service failures to enhance experiences.
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How AI Is Upending How Consulting Firms Hire Talent
AI is dismantling the traditional hiring model of professional services firms, which relied on large classes of junior associates to supply a handful of future partners. With entry-level roles shrinking, firms must sh...
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Gen AI Won’t Make Your Employees Experts
Generative AI can help workers perform unfamiliar tasks more quickly, but it doesn’t eliminate the performance gap between novices and experts. Researchers explored this dynamic by running a controlled writing experim...
