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What Factors Affect Graduate Health Administration Students’ Decisions in Selecting Academic Institutions and Their Choice of Course Delivery?
Even though online programs and the demand for them are growing, graduate health administration students are still choosing to attend face-to-face programs, even at predominantly online institutions.1 Although graduat...
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Peer Review: Practical Aspects and Legal/Ethical Issues Faced By the Medical Staff
The peer review process is an important subject for physicians to understand, but one that few physicians understand at a granular level. The difficulty for physicians is that many of the issues presented at peer revi...
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Looking for Outside Help
Consulting failures often start going wrong from the very beginning. Regardless of what started the process, if the practice moves forward without an adequate sense of why it needs a consultant, it shouldn’t expect to...
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Kaizen and the Contemporary Medical Practice
Kaizen is arguably the best tool for easily implementing changes in the modern healthcare practice. The goal of Kaizen in healthcare, including managing responses from a suggestion box, is to make small changes that w...
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Identifying and Then Managing the Zero Moment of Truth in Your Medical Practice
One of those changes that will be necessary to manage is the zero moment of truth (ZMOT)—that moment when a patient first hears about the doctor and the practice and then starts the search process to make a decision w...
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How Hospital Administrators Can Combat Provider Burnout and Improve the Organizational Bottom Line
Until fairly recently, the prevailing model for an organizational response to provider burnout has been to focus on individuals struggling with the condition. Unfortunately, one of the primary factors driving the esca...
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How Doctors Fire Patients—and How Patients Can Fire Back!
Sociological factors substantially influence how physicians relate to patients. Patients who display socially maladaptive traits and do not live up to the usual expectations of the doctor–patient relationship may be c...
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Fostering a Culture of Gratitude in Your Medical Practice
Practicing gratitude can bring many benefits, not only to individuals, but also to the medical practice.
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Cybersecurity and Device Management
Medical privacy and data security are essential components of medical practice. Criminal activity related to cyberdata and medical records is growing increasingly complex, because the information stored there provides...
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Clinicians Must Cure “Patient Healthcare” Politicians Never Will
Clinicians feel as though they are drowning . . . because they are! Between complying with time-wasting federal regulations, complying with HIPAA as well as ever-changing hospital policies and procedures, plus the ent...
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Are We Still Using Pink Slips?
A complex system can fail when an organization does not put in the time to train all the staff. Developing a process flow system that is available for all to consult keeps things moving properly.
