
November/December 2022
Vol. 9, No. 6 · 13 articles
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What Is Five-Star Service, Really?
We all appreciate five-star service. What does that mean with regard to healthcare providers? How can physician leaders ensure their patients receive five-star service?
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Using PSI-90 Scores to Improve Patient Safety and Quality Ratings
Despite their use by federal programs to assess quality of care, there is no consensus on the accuracy of patient safety indicators as a marker of quality. A midsize community hospital used PSI-90 scores to develop ta...
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The ‘How,’ ‘When,’ and ‘Why’ of a Mid-Career MBA
Advanced coursework demonstrates a professional’s commitment to quality, excellence, and continual growth.
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The Physician Leader’s Role in Navigating the Anesthesia Provider Shortage
The nationwide shortage of anesthesiologists and certified registered nurse anesthetists (CRNAs) is a significant problem for hospitals and health systems in the United States. Physician leaders can address this chall...
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The Physician Leader and the Clinical Integration of the Supply Chain
The physician leader in the healthcare supply chain can drive value in the system by balancing costs with outcomes, quality, transformation, and the clinical mission.
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The Impact of COVID-19 on Benchmarking ICU and Hospital Performance During the Pandemic
The COVID-19 pandemic created unprecedented demand for hospital and intensive care unit services, with excess mortality and length-of-stay that may not be attributable to COVID-19 patients alone.
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Self-Fulfilling Prophecies — There’s More to Them Than We Think
Embracing leadership, informally or within formal roles, can lead to a self-fulfilling prophecy of significant positive change and improvement in our industry.
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Retirement — Hanging Up the Stethoscope
This article, the first in a three-part series on successful retirement, focuses on whether to retire and when.
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Making the Business Case for Quality: Getting to ‘Yes’
This final installment of the four-part series addresses how leaders can overcome risk aversion and fiscal austerity to advance a business case for improving quality.
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How To Enhance Interpersonal Dynamics with Administrators and Managers
The success of any medical system is most clearly defined by the quality of people within the system, and the interpersonal dynamics among those people.
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Entrepreneurial Thinking, Team Building, and Healthcare Start-ups
Creating a healthcare start-up is a team effort.
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Emergency Medicine Physician Stressors, Needs, and Wellness Resources During the Acute Phase of the COVID-19 Pandemic in New York City
Recent literature suggests that frontline physicians of the COVID-19 pandemic experienced increased stress and psychological burden. Preliminary data suggest that job-enabling and peer support-centered wellness resour...
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Addressing Public Health Crises in America: This Is OUR Lane
Public health crises impact the overall health of our communities, and as physician leaders, we have a responsibility to contribute to their resolution; however, that is not our sole responsibility.