About the author

Mary Jane Kornacki, MS, earned a master’s degree in public health from the University of Massachusetts, where she specialized in health education and health behavior. Her focus includes leadership, team dynamics and the professional satisfaction of women physicians in medical organizations. She and Silversin have collaborated on numerous publications on physician cultures, physician morale, medical group dynamics, governance in physician organizations and service improvement in healthcare.

Jack Silversin, DMD, DrPH, is a graduate of the Harvard University School of Dental Medicine, Silversin holds a doctorate in public health from Harvard University and is a member of the medicine faculty at the dental school. He is a nationally recognized speaker on physicians and change and a regular presenter at Institute for Healthcare Improvement conferences, faculty for Medical Group Management Association-sponsored executive education programs and content expert for Minneapolis-based Institute for Clinical Systems Improvement’s collaborative on building a culture of quality.

Contents

  • Part 1 – The Foundation for Improvement in Health Care Organizations
  • Chapter 1 Effective Physician Leadership
  • Chapter 2 Shared Vision
  • Chapter 3 Compact: Aligning Behavior with Shared Vision
  • Part 2 – Four Best Practices for Successful Change
  • Chapter 4 Urgency for Change
  • Chapter 5 Align the Change Team
  • Chapter 6 Involve and Engage Others
  • Chapter 7 Hardwire New Practices and Expectations
  • Part 3 – Build Trust and Move Forward with Change
  • Chapter 8 From Suspicion to Trust
  • Chapter 9 Moving Forward