September/October 2024

Healthcare Administration Leadership & Management Journal

September/October 2024

Vol. 2, No. 5 · 12 articles

  1. Zero-Lift Digital Outreach Program Prioritizes Ongoing Care and Achieves Operating Savings: A Case Study

    HALMJ September/October 2024 Andrew W. Albano, Jr., DO, MBA, CPE, FAAFP, Carrie Kozlowski, OT, MBA

    Prisma Health partnered with Upfront Healthcare to enhance patient engagement through automated digital outreach. The initiative successfully engaged nearly one million patients, resulting in significant operating sav...

  2. The Roots of Leadership

    HALMJ September/October 2024 Lydia Villa-Komaroff, PhD

    Follow the inspiring journey of a scientist who overcame academic challenges, thrived at Goucher College and MIT, and now champions diversity and inclusion in STEM, tackling unconscious biases.

  3. Outsourcing Practice Processes

    HALMJ September/October 2024 John Guiliana, DPM, MS, Neil Baum, MD

    Learn how outsourcing can decrease overhead without compromising patient care, patient satisfaction, online reputation management, and staff morale.

  4. Office Practice Customer Service Plan

    HALMJ September/October 2024 James Hamilton, FACMPE, MBA

    To thrive in today's healthcare landscape, medical groups must go beyond episodic care. Key factors include market trends, chronic disease management, and patient feedback.

  5. Counterproductive Behaviors in the Healthcare Setting: History and Recommended Approaches for Addressing Disruptive Physician Behaviors

    HALMJ September/October 2024 Alan H. Rosenstein MD, MBA

    Effective communication and collaboration in healthcare are essential for patient safety. Disruptive behavior can impair team focus, leading to adverse events and lower care quality.

  6. Closing a Medical Practice: When the Shingle Comes Down

    HALMJ September/October 2024 Lawrence Kobak, DPM, JD, Neil Baum, MD

    Two unforgettable days for every physician: the first day of practice and the last day. This article dives into the journey and steps to closing or selling a practice.

  7. The Enneagram: Personality Testing to Improve Your Engagement with Your Team and Patients

    HALMJ September/October 2024 Neil Baum, MD

    Unlock the power of personality with the Enneagram. Dive deep into understanding yourself and those around you to enhance team collaboration and patient care. Discover how ancient wisdom can transform modern interacti...

  8. Successfully Managing Workplace Conflict

    HALMJ September/October 2024 Mark A. Hyde, MA, Greg P. Couser, MD, MPH

    Workplace conflict is inevitable, but managing it effectively is key to fostering a positive culture. Discover strategies to handle behavioral conflicts and challenging interactions for a healthier organization.

  9. Lessons from the Hospitality Industry: What Healthcare Can Learn about Innovating in Leadership and Patient Experience

    HALMJ September/October 2024 Michael J. Sacopulos, JD, Antonia J.A. Hock

    Explore how healthcare can enhance patient experiences by adopting hospitality principles like culture, teamwork, and genuine care.

  10. Shifting Compensation: The Transition From Traditional to Nontraditional Healthcare

    HALMJ September/October 2024 Amy Strauss, MPH, MPA

    Healthcare is evolving with nontraditional models such as telehealth and retail clinics, prioritizing convenience and reshaping delivery.

  11. Next-Level Healthcare Leadership Begins with Self-Leadership

    HALMJ September/October 2024 Laura Hills, DA

    Kickstart your leadership development with self-leadership: benefits, strategies, and the 8 C's model.

  12. Healthcare Executive Highlights for Second Quarter 2024

    HALMJ September/October 2024 Alaaddin Salih, MBBS

    Review of the healthcare statistical highlights from the second quarter of 2024.